Last updated: 18.08.2025

This Merchant Services Agreement (“Agreement”) governs the access to and use of Paylab’s payment infrastructure, technology, and related services (the “Services”).

By accessing or using the Services, the merchant (“Merchant”, “you”) agrees to be bound by this Agreement.

Paylab provides technology and infrastructure designed to facilitate the acceptance and processing of electronic payments.

Paylab acts as a service provider and does not operate as a bank or financial institution unless explicitly stated otherwise.

Nothing in this Agreement creates a partnership, joint venture, or agency relationship.

To use the Services, Merchants must:

• operate a lawful business
• provide accurate and complete information
• maintain an active website or application where required
• ensure transparency of goods and services offered
• comply with applicable laws and card network rules

Paylab reserves the right to approve or decline any Merchant at its sole discretion.

Paylab may request documentation at any time for the purposes of:

• identity verification
• business verification
• risk assessment
• fraud prevention
• regulatory compliance

Failure to provide requested information may result in delayed onboarding, suspension, or termination of Services.

Merchants may not use the Services in connection with:

• illegal activities
• fraudulent transactions
• misleading business practices
• intellectual property violations
• sanctioned individuals or jurisdictions

Paylab may update restricted categories at any time.

Paylab maintains risk management procedures and may:

• monitor transactions
• investigate suspicious activity
• request supporting documentation
• impose rolling reserves
• establish transaction limits
• block specific payments
• suspend processing

These measures are intended to protect the integrity of the payment ecosystem.

Fees, settlement terms, and applicable reserves are communicated via merchant dashboards, commercial terms, or separate agreements.

Paylab reserves the right to modify pricing and risk conditions where reasonably necessary, including in response to changes in:

• risk profile
• industry requirements
• partner conditions
• regulatory expectations

Merchants are solely responsible for chargebacks, refunds, fines, and penalties arising from their business activities.

Paylab may withhold funds, establish reserves, or offset liabilities against incoming settlements.
Excessive chargeback ratios may result in immediate review, restrictions, or termination.

Merchants agree to:

• comply with applicable laws and network rules
• maintain adequate fraud controls
• protect customer data
• ensure accurate transaction descriptors
• promptly notify Paylab of suspicious activity
• keep account credentials secure

Merchants bear full responsibility for the products and services they offer.

While Paylab strives to maintain reliable Services, uninterrupted or error-free operation is not guaranteed.

Paylab shall not be liable for interruptions caused by network failures, force majeure events, or factors beyond reasonable control.

To the maximum extent permitted by law, Paylab shall not be liable for:

• indirect or consequential damages
• loss of profits or revenue
• reputational harm
• business interruption

Total liability shall not exceed the fees paid to Paylab during the preceding period determined by applicable law.

Paylab may suspend or terminate access to the Services immediately where:

• risk is deemed excessive
• fraudulent or suspicious activity is detected
• the Merchant breaches this Agreement
• required information is not provided

Merchants may terminate the relationship subject to outstanding obligations.
Provisions relating to liability, indemnification, and outstanding balances survive termination.

The Merchant agrees to indemnify and hold Paylab harmless from any claims, losses, damages, penalties, or expenses arising from:

• the Merchant’s business activities
• violations of law
• breaches of this Agreement
• customer disputes

Neither party shall be liable for delays or failures caused by events beyond reasonable control.

Paylab may update this Agreement periodically.
Continued use of the Services constitutes acceptance of the revised terms.

This Agreement shall be interpreted in accordance with applicable laws and industry standards.
For legal inquiries, please contact: [email protected]