Last updated: 18.08.2025

This Privacy Policy describes how Paylab (“Paylab”, “we”, “our”, or “us”) collects, uses, stores, and protects personal data when you access or use our website, products, and services (the “Services”).

By accessing or using the Services, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to personal data processed in connection with:

• our website
• business communications
• onboarding processes
• merchant relationships
• product and service delivery

This Policy does not apply to third-party websites or services that are not controlled by Paylab.

We collect information necessary to operate our business, provide Services, maintain security, and comply with applicable obligations.

Information you provide

This may include:

• name
• company information
• email address
• phone number
• business details
• transaction-related information
• identification information where required
• any information you submit through forms or communications

Information collected automatically

When you interact with our website or Services, we may collect:

• IP address
• device and browser type
• system information
• usage data
• log data
• approximate location derived from IP
• cookie identifiers

We do not intentionally collect sensitive personal data unless required for compliance with applicable laws.

Where applicable data protection laws require a legal basis, Paylab relies on the following:

• performance of a contract
• compliance with legal and regulatory obligations
• legitimate business interests, including service improvement and fraud prevention
• consent, where required by law

We may use personal data to:

• provide, operate, and maintain our Services
• onboard merchants and business partners
• facilitate transactions
• communicate regarding accounts or inquiries
• enhance security and prevent fraud
• comply with legal and regulatory requirements
• enforce our terms and policies
• improve functionality and user experience
• conduct internal analytics and business operations

We limit data processing to what is relevant and reasonably necessary for these purposes.

Paylab does not sell personal data.

We may share information with trusted third parties where necessary, including:

• financial institutions and payment partners
• infrastructure and technology providers
• identity verification providers
• analytics providers
• professional advisers
• regulators, authorities, or law enforcement where required

Third parties are expected to process personal data only for authorized purposes and in accordance with applicable data protection standards.

Personal data may be transferred to and processed in jurisdictions outside the European Economic Area.

Where such transfers occur, Paylab implements appropriate safeguards designed to protect personal data in accordance with applicable data protection laws.

We retain personal data only for as long as necessary to:

• fulfill the purposes described in this Policy
• comply with legal and regulatory obligations
• resolve disputes
• enforce agreements

Retention periods may vary depending on the nature of the data and applicable requirements.

Cookies and Similar Technologies

Paylab uses cookies and similar technologies to ensure the proper functioning of the website, enhance user experience, analyze traffic, and support security measures.

Cookies are small text files stored on your device when you visit a website. They help websites operate efficiently and provide useful information to site operators.

Types of cookies we may use:

Essential cookies
These cookies are necessary for the operation of the website and enable core functionality such as security, network management, and accessibility. The website may not function properly without them.

Analytics cookies
These cookies help us understand how visitors interact with the website by collecting aggregated and non-identifiable information. This allows us to improve performance and usability.

Functional cookies
These cookies enable enhanced functionality and personalization, such as remembering user preferences.

We do not use cookies to access information stored on your device beyond what is necessary for the purposes described above.


Managing Cookies

Most web browsers allow you to control cookies through their settings. You may configure your browser to block or delete cookies; however, doing so may affect certain features of the website.

Where required by applicable law, Paylab will request your consent before placing non-essential cookies on your device.


Third-Party Technologies
Some cookies may be placed by third-party service providers that support website analytics, security, or performance. These providers process data in accordance with their own privacy policies.


Updates
Paylab may update its use of cookies from time to time to reflect operational, legal, or technical changes. Any material updates will be reflected in this Privacy Policy.

Paylab implements technical and organizational measures designed to safeguard personal data against unauthorized access, loss, misuse, or alteration.

However, no system can guarantee absolute security.

Depending on applicable law, you may have the right to:

• request access to personal data
• request correction of inaccurate data
• request deletion where appropriate
• object to certain processing
• request restriction of processing
• request data portability

Requests may be submitted through the contact details provided on our website.

Our Services may contain links to external websites. Paylab is not responsible for the privacy practices of third parties.

We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes.
The revised version becomes effective upon publication.
Your continued use of the Services constitutes acceptance of the updated Policy.

For privacy inquiries, please contact: [email protected]